IFEX Technology

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Support Questionnaire

Personal Data

Title: First Name / Last Name:* Company / Organization:* Position / Job: Address: ZIP Code / Town: Country: Telephone: Fax: Email:*

Questions

1. Which IFEX System(s) do you own / use? (if you have more than one please provide full description)

2. Where did you buy your IFEX System(s) from? 3. When did you buy your IFEX System(s)? 4. How often do you use your IFEX System(s) in real fire situations? 5. How often do you practice with your IFEX System(s)? 6. If you do not use your IFEX System(s) often, could you please tell us the reasons? 7. When and in which real situations are you using or have you used your IFEX System(s)?

8. Are you satisfied by IFEX Technologies and the use of your IFEX System(s)? No Yes

If you are not satisfi ed could you please tell us the reasons why?

9. Have you been trained by an IFEX Authorized and Specialized Instructor? No Yes

10. Do you have an IFEX Certificate of Expertise for using IFEX Technologies? No Yes

11. Do you think you may need additional training seminar?

We can organize that for you free of charge at our premises or at minimum cost at your premises. No Yes

12. Do you require maintenance for your IFEX System(s)? No Yes

What is the problem / malfunction with your IFEX System(s)? 13. How often do you perform service on your IFEX System(s)?

14. Do you have a valid guarantee? No Yes

15. Do you wish for an extension of guarantee and / or maintenance contract for additional 5 years? No Yes